Frequently Asked Questions
Everything you need to know about shopping at Jamie Kay USA.
How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days. Domestic shipping within the USA generally takes 3-7 business days depending on your location and the shipping method selected at checkout.
What is your return policy?
We offer returns on full-priced items within 30 days of purchase. Items must be in their original condition, unwashed, and with all tags attached. Please note that clearance items are final sale.
How do I care for my Jamie Kay garments?
To maintain the quality of our organic cotton and delicate knits, we recommend a cold gentle machine wash in a laundry bag and laying the items flat to dry in the shade.
Can I make changes to my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. Therefore, we are unable to guarantee any changes or cancellations. Please double-check your shipping address and item sizes before finalizing your purchase.
Do you offer international shipping?
This specific store serves the USA. For customers located in other regions, please visit our international or regional websites to ensure the best shipping rates and local currency options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay to make your shopping experience as seamless as possible.